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RMA
Because your satisfaction is our priority, our after-sales service provides you with personalized, responsive support. Whether it's a malfunction or a maintenance need, our team is there to assist you.
Facilitating the implementation of your equipment
The purchase of hardware and software via Factory Systemes is accompanied by a service of assistance in the implementation of the products by qualified support engineers, throughout the product warranty period and even beyond.
After-sales service - Support for guaranteed equipment
All products distributed by Factory Systemes come with a standard warranty covering parts and labor (excluding shipping costs). The standard warranty period is 2 years, unless otherwise specified in the commercial offer. Our warranty extensions of 1, 2 or 3 years will extend the initial coverage.
Our team of experts has the skills and equipment to repair your equipment directly on our premises. However, for the most complex breakdowns requiring specific tools or interventions, a return of the equipment to the manufacturer may be considered in order to guarantee optimal repair.
After-sales service - for out-of-warranty products
In order to guarantee that our customers' infrastructures remain in operational condition and continue to operate, we carefully select partner manufacturers capable of repairing components up to 5 years after the end of their product's commercial life.
Factory Systemes thus offers an out-of-warranty repair service, including parts and labor.
